Terms of Service

Other Documents

These Terms incorporate by reference the following additional documents, each of which forms part of our agreement:

• Privacy Policy
• AI System Disclosure
• Risk Disclaimer

By continuing to use the Service, you confirm you have read and agree to all of them.

Definitions

• "Service" refers to this website (infinityalgo.com), including all information, tools, trading indicators, scripts, and services available from this site.
• "You" or "User" refers to the visitor, customer, or any individual or entity accessing or using the Service.
• "Proprietary Assets" refers to all content, functionality, and features of our website, trading indicators, scripts, algorithms, tools, and services, as detailed in Section 16.
• "Terms" refers to these Terms of Service, including all policies referenced herein.
• "Lifetime" means perpetual access to the purchased indicator on your specified TradingView account. Your access continues indefinitely, even if Infinity Algo ceases operations, as long as TradingView continues to host and support the indicator. Access may only be terminated if: (1) TradingView removes or bans our indicators, (2) TradingView ceases operations, or (3) your TradingView account is suspended or terminated. We cannot guarantee access if TradingView changes their platform, policies, or technical requirements.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you have reached the age of majority in your jurisdiction and are at least 15 years old (the digital consent age under Article 8 GDPR as implemented in the Czech Republic).

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason.

You understand that your content (excluding credit card information) may be transferred unencrypted, which may involve: (a) transmissions over various networks and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided without express written permission by us.

The headings in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only. It should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display the colors and images of our products in the store as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected. Additionally, please note that the Telegram group is not included.

User Responsibility to Learn: As a condition of using our Service, you agree to read and familiarize yourself with the official documentation, guides, and tutorials provided at docs.infinityalgo.com. Many common questions regarding setup, features, and strategy are answered in our documentation. We are not responsible for issues arising from a user's failure to consult these provided resources.

Digital Content Conformity: In accordance with EU Directive 2019/770, we will keep our indicators reasonably up-to-date and functioning as described in our documentation throughout your subscription period.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. At our sole discretion, we may limit or cancel quantities purchased per person, household, or order. These restrictions may include orders placed by or under the same customer account, credit card, and/or orders using the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided when the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so we can complete your transactions and contact you as needed.

For more details, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you access to third-party tools we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools 'as is' and 'as available' without any warranties, representations, conditions, or endorsements. We have no liability whatsoever for your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk and discretion. You should make sure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

In the future, we may also offer new services and/or features through the website (including releasing new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include third-party materials.

Third-party links on this site may direct you to third-party websites not affiliated with us. We are not responsible for reviewing or evaluating the content or accuracy, and we do not warrant it. We will not have any liability or responsibility for any third-party materials or websites or any other materials, products, or services of third parties.

We are not liable for any harm or damages related to purchasing or using goods, services, resources, content, or other transactions connected with any third-party websites. Please carefully review the third-party's policies and practices and ensure you understand them before you begin any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions or you send unsolicited creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "Comments"), you agree that you are granting us a worldwide, royalty-free, fully paid-up, perpetual, irrevocable license to use, reproduce, display, perform, modify, create derivative works from, and otherwise exploit such Comments for any purpose, without any restriction or compensation to you.

We are and shall be under no obligation:

• To maintain any comments in confidence,
• To pay compensation for any comments or
• To respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

9.1 Copyright Infringement Claims (DMCA Notice)

If you believe that any content posted by a user on our Service infringes upon your copyright, please notify us immediately. We will respond to notices of alleged copyright infringement that comply with applicable law. To submit a notice, please provide our copyright agent with the following information in writing:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material that is claimed to be infringing and that is to be removed, and information reasonably sufficient to permit us to locate the material.
• Your contact information, including your address, telephone number, and an email address.
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Please send all infringement notices to our designated agent at [email protected] with the subject line "DMCA NOTICE". We reserve the right to remove any content alleged to be infringing without prior notice and at our sole discretion.

SECTION 10 – PERSONAL INFORMATION

Our Privacy Policy governs your submission of personal information through the store. To view our Privacy Policy, please visit our Privacy Policy page.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our site or the Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We don't have to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or related website has been modified or updated.

SECTION 12 – PROHIBITED USES & COMMUNITY GUIDELINES

In addition to other prohibitions as outlined in the Terms of Service, you are prohibited from using the site or its content:

• For any unlawful purpose,
• To solicit others to perform or participate in any unlawful acts,
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances,
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others,
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability,
• To submit false or misleading information,
• To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or any related website, other websites, or the Internet,
• To collect or track the personal information of others,
• To spam, phish, pharm, pretext, spider, crawl, or scrape,
• For any obscene or immoral purpose,
• To interfere with or circumvent the security features of the service or any related website, other websites, or the Internet,
• Using any automated system, such as robots, spiders, or offline readers, to access the Service in a manner that sends more request messages to our servers than a human can reasonably produce in the same period by using a conventional on-line web browser,
• Attempting to interfere with, compromise the system integrity or security of, or decipher any transmissions to or from the servers running the Service,
• Publishing or promoting Infinity Algo signals or content as "investment recommendations" or in any manner intended to manipulate a market or influence the price of a security or asset,
• Reverse engineering, decompiling, disassembling, or otherwise attempting to discover the source code of our indicators or any part of the Service.

We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.

12.1 Community Guidelines

If you participate in our Telegram, or other community channels, you additionally agree to:

• Treat all members with respect; harassment, hate speech, or discrimination will result in immediate ban
• Not spam, advertise other services, or post affiliate links without permission
• Not share indicator access, settings, or screenshots that could compromise our intellectual property
• Not impersonate Infinity Algo staff or other members
• Keep discussions relevant to trading and our indicators

Violations may result in removal from community channels and/or termination of your indicator access.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

For comprehensive risk disclosures, please see our Risk Disclaimer.

We don't promise, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the Service's results will be accurate or reliable.

You agree that from time to time, we may remove the Service for indefinite periods or cancel the Service without notice.

You agree that your use of, or inability to use, the Service is at your own risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Infinity Algo, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

To the fullest extent permitted by law, the total liability of Infinity Algo for any claims under these terms, including for any implied warranties, is limited to the amount you paid us to use the Services in the past 12 months. This limitation of liability shall not apply to the extent prohibited by applicable law, including in cases of our gross negligence or intentional misconduct.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Infinity Algo and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is deemed unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions. If a competent court finds any clause unenforceable, it shall modify that clause to the minimum extent necessary to make it enforceable while preserving the parties' original intent.

SECTION 16 – INTELLECTUAL PROPERTY RIGHTS

All content, functionality, and features of our website, trading indicators, scripts, algorithms, tools, and services (collectively, "Proprietary Assets") are owned by Infinity Algo and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. For information about our AI optimization logic, please see our AI System Disclosure.

16.1 Ownership of Intellectual Property

Infinity Algo retains full ownership of all intellectual property rights related to our Proprietary Assets, including but not limited to:

• Trading indicators and algorithms
• Software code and scripts
• Visual elements and user interfaces
• Logos, trademarks, and brand elements
• Text content, graphics, and multimedia
• Data structures and organizational methods
• Proprietary formulas and computational methods

16.2 License Grant and Limitations

When you purchase access to Infinity Algo's trading indicators or other tools, you are granted a limited, non-exclusive, non-transferable, revocable license to use the specified product. This license is strictly for your personal, non-commercial trading activities on a single, specified TradingView® account. The license is bound to the TradingView username you provide at the time of purchase. If you need to change the associated username due to a legitimate account change, you must contact our support team for assistance. We reserve the right to request proof of the account change and to limit the number of username changes permitted per license.

This license is granted for the duration of your active subscription period, or in perpetuity for 'lifetime' purchases, as specified at the time of purchase. For 'lifetime' purchases, the license remains valid as long as Infinity Algo continues to operate and support the product on the TradingView platform. The license explicitly:

• Does not include access to the underlying source code or algorithms.
• Is for single-user use only and cannot be shared, transferred, or used on more than one personal TradingView account.
• Does not permit copying, modifying, or creating derivative works
• Does not allow redistribution, reselling, or sublicensing
• Does not permit reverse engineering, decompiling, or disassembling the product
• Cannot be transferred to another individual or entity

16.3 Source Code Restriction

Infinity Algo does not provide access to the source code, algorithms, or proprietary formulas that power our trading indicators or tools under any circumstances. The purchase of our indicators grants you a license to use the compiled, executable version only. Any attempt to access, extract, or replicate our source code is strictly prohibited and constitutes a violation of these Terms and applicable intellectual property laws.

16.4 Prohibited Activities

You agree not to engage in any of the following activities related to our Proprietary Assets:

• Copying, modifying, or creating derivative works
• Attempting to reverse engineer or decompile our indicators
• Removing or altering any copyright, trademark, or other proprietary notices
• Transferring, selling, renting, leasing, or sublicensing to any third party
• Using the indicators on multiple accounts beyond the scope of your license
• Publishing, distributing, or disclosing any information about the internal functioning of our indicators
• Using automated means to extract data or content from our products

16.5 Enforcement and Technical Measures

Infinity Algo actively monitors for violations of our intellectual property rights. We employ technical measures to enforce these license terms, including binding each license to a unique TradingView username. Any attempt to tamper with, disable, or circumvent these security measures is a material breach of these Terms. Violations of our intellectual property rights will result in:

• Immediate termination of your license and access to our products, without notice or refund.
• Civil and/or criminal prosecution to the fullest extent of the law.
• Pursuit of legal remedies, including but not limited to claims for damages, injunctive relief, and recovery of legal fees.
• In addition to other remedies, and to the extent permitted by Czech law, you may be liable for liquidated damages for each violation.
• Reporting of the violation to relevant platforms, such as TradingView.

By using our products, you acknowledge that any violation of our intellectual property rights causes substantial and irreparable harm to Infinity Algo, which cannot be fully compensated by monetary damages alone. In the event of a material breach of these intellectual property terms, you agree that damages would be difficult to ascertain. Accordingly, you agree to pay Infinity Algo liquidated damages in the amount of ten (10) times the total fee you have paid for the Service, or €25,000, whichever is lower. This amount represents a reasonable pre-estimate of our damages and not a penalty, subject to judicial moderation under §2051 of the Czech Civil Code. In addition to monetary damages, we may seek injunctive relief to prevent continued violations.

SECTION 17 – TERMINATION

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service remain in effect unless and until terminated by you or us. You can terminate these Terms of Service at any time by letting us know that you no longer want to use our Services or when you stop using our site.

If, in our sole judgment, you fail, or we suspect that you have been unable, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Survival: Upon termination, all rights and licenses granted to you will immediately cease. However, any provisions of these Terms that by their nature should survive termination shall survive, including, without limitation, ownership provisions (Section 16), warranty disclaimers (Section 13), indemnity (Section 14), limitations of liability (Section 13), and dispute resolution provisions (Section 20).

SECTION 18 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or concerning the Service constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in interpreting these Terms of Service shall not be construed against the drafting party.

SECTION 19 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Czech Republic, without regard to its conflict of law provisions.

SECTION 20 – DISPUTE RESOLUTION

In the interest of resolving disputes between you and Infinity Algo in the most expedient and cost-effective manner, either party may elect to have any dispute arising in connection with these Terms resolved by binding arbitration. Arbitration is less formal than a lawsuit in court and uses a neutral arbitrator instead of a judge or jury. If neither party elects arbitration within 30 days of a dispute arising, the dispute shall be resolved in the courts of Prague, Czech Republic, with proceedings conducted in English.

If arbitration is elected, any arbitration between you and us will be settled under the Arbitration Rules of the Arbitration Court attached to the Economic Chamber of the Czech Republic and Agrarian Chamber of the Czech Republic by one arbitrator appointed in accordance with the said Rules. The seat of arbitration shall be Prague, Czech Republic. The language of the arbitration shall be English.

Nothing in this section shall prevent you from bringing claims in your local consumer court if you are an EU consumer, in accordance with applicable consumer protection laws. This optional arbitration provision includes all claims arising out of or relating to any aspect of these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms.

No Class Actions: YOU AND INFINITY ALGO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. This waiver applies only to the extent permitted by applicable law, including EU consumer protection regulations.

Exception — Small Claims: Notwithstanding the above, you may bring a qualifying claim in a small claims court of your choosing in your country of residence.

SECTION 21 – LANGUAGE OF SERVICE

All official communication with Infinity Algo, including customer support, technical assistance, and any legal notices, shall be conducted in the English language. We may utilize an AI-powered chatbot (such as Tawk.to) for initial support inquiries. The responses from this bot are for informational purposes only, are not legally binding, and may not be completely accurate or up-to-date. For complex issues or official correspondence, please contact our human support team at [email protected]. While we may use translation tools to understand inquiries in other languages, we do not guarantee a response or resolution for support requests not submitted in English. The official version of all our legal documents, including these Terms of Service and our Privacy Policy, is the English version. In the event of any inconsistency between English and translated versions, the English version prevails.

SECTION 22 – AFFILIATE PROGRAM

By joining the Infinity Algo affiliate program, you agree to the following terms. Violation of any of these terms may result in immediate termination from the program and forfeiture of any outstanding commissions.

• Prohibited Marketing: Affiliates may not engage in spamming, unsolicited emails, misleading advertising, or paid social media ads without prior written approval. Affiliates are prohibited from bidding on keywords containing "Infinity Algo" or our other brand trademarks on any advertising platform. You may not make false claims, guarantee profits, or misrepresent the nature of our products.
• Self-Referrals: You are not permitted to use your own affiliate link to purchase products for your personal use. Such actions will be considered fraudulent.
• Payouts: Commissions are paid out subject to a minimum balance of $99 USD. Payouts are processed on a monthly basis after a holding period to account for potential customer refunds or chargebacks.
• Termination: We reserve the right to terminate your affiliate account at any time, for any reason, at our sole discretion.

SECTION 23 – JURISDICTIONAL AND EXPORT CONTROLS

The Service is controlled and operated from the Czech Republic. By using the Service, you represent and certify that you are not located in, a citizen of, or ordinarily resident of, any country or region subject to economic sanctions by the United States, the European Union, or the United Kingdom, including but not limited to Cuba, Iran, North Korea, Syria, or the Crimea, Donetsk, or Luhansk regions of Ukraine. You further represent and warrant that you are not on any restricted-party list maintained by these jurisdictions.

SECTION 24 – GUARANTEE OF PROFIT

For full hypothetical and simulated performance disclaimers as required by CFTC Rule 4.41(B) and other regulations, please see our comprehensive Risk Disclaimer.

Infinity Algo is a trading indicator and, as such, does not control your trades. We do not guarantee any profits. Your trading outcomes depend on various factors, including your trading timeframe, selected symbols, sensitivity settings, and risk management strategies. Since we do not control your trades, we can't promise you any specific financial gain. Trading involves significant risk, and you should consider your financial situation and objectives before you begin any trading activities. Always consult with a qualified financial advisor before making any investment decisions.

Responsibility for Settings: There are no "perfect" or "universal" settings for the indicator. The optimal settings can change frequently based on market conditions, the asset being traded, and the chosen timeframe. We do not provide exact settings or specific trading recommendations. It is the user's sole responsibility to test, evaluate, and determine the appropriate settings for their own individual trading strategy and risk tolerance, primarily through backtesting and use on a demo account.

Results Variability and Non-Responsibility: Results using our indicators may vary significantly based on user input, settings, and market conditions. Infinity Algo holds no liability for trading results obtained. Past performance is not indicative of future results, and all trading decisions and their outcomes are the sole responsibility of the user.

User Responsibility: Users must review the indicator's free demonstrations on our YouTube channel prior to purchase. Failure to conduct such review is not grounds for a refund or claim. By purchasing our products, you acknowledge that you have performed adequate due diligence and understand the functionality and limitations of our indicators.

Testimonial Disclaimer: Any testimonials or examples of trading results shared on our website, social media, or marketing materials represent individual experiences and are not typical. Individual results will vary based on factors including skill level, market conditions, risk management, and capital availability. Past performance is not indicative of future results. We do not track or verify the ongoing trading results of our users.

24.1 Risk and Regulatory Disclaimers

Trading financial instruments involves substantial risk. You should be prepared to lose all of your invested capital. Never invest money you cannot afford to lose. The information on this site and within our products is provided for informational and educational purposes only and should not be construed as investment or trading advice.

Infinity Algo is not registered as an investment adviser with the U.S. Securities and Exchange Commission or any other regulatory body in any jurisdiction. We rely on the "publisher's exclusion" from the definition of "investment adviser" under applicable laws. Our products and services are not intended to be personalized investment advice. You should consult with a qualified financial, legal, and tax professional before making any investment decisions.

24.2 Scope of Customer Support

What Our Support Includes: Our customer support is provided exclusively for technical issues related to:

• Accessing your purchased indicators on TradingView
• Installation and setup assistance
• Troubleshooting technical errors or access problems
• Account-related issues (username changes, billing inquiries)
• General product functionality questions
• Explaining product features and how they work technically

What Our Support Does NOT Include: We expressly do not provide:

• Personalized trading strategies or recommendations - We are not registered investment advisors and cannot provide personalized financial guidance
• Specific indicator settings for your trading style or assets - Optimal settings vary by market conditions, timeframe, and individual risk tolerance, making universal recommendations impossible and potentially harmful
• Financial advice or investment guidance - We are a software provider, not a licensed financial advisor
• Backtesting services on your behalf - Users must conduct their own testing to understand the risks and develop their own strategies
• Guarantees of profitability or success - No indicator can guarantee profits; markets involve inherent risk
• Custom modifications to the indicator - Our products are provided as standardized tools to ensure consistency and reliability
• Training on how to trade or interpret market conditions - Trading education requires comprehensive curricula beyond the scope of technical support

Note on AI Chatbot Support: We may use an AI-powered chatbot (such as Tawk.to) for initial support inquiries. Important limitations:

• Chatbot responses are automated and may contain errors or outdated information
• The chatbot cannot and should not provide financial advice, trading recommendations, or specific settings
• Any statements by the chatbot that appear to be financial advice or guarantees are errors and should be disregarded
• Chatbot responses are not legally binding and do not override these Terms of Service
• For definitive answers or complex issues, always contact our human support team at [email protected]

By using our support services, you acknowledge these limitations and agree that any trading decisions remain your sole responsibility.

SECTION 25 – REFUND POLICY

Digital products are delivered instantly upon payment and are non-refundable.

At InfinityAlgo, we strive to deliver exceptional products and services, but it is important to note that all sales are generally considered final. Our indicators are streamed for free on YouTube 24/7, allowing you to evaluate and assess their functionality before making a purchase. Given the digital nature of our products and the availability of free demonstrations, refunds generally are not offered once a purchase is completed, except where required by applicable consumer law.

Buyer Acknowledgment: Buyers acknowledge they have reviewed available live demonstrations, including but not limited to free YouTube streams, to fully understand the indicator's functionality and limitations before purchasing. Failure to do so does not constitute grounds for refunds or disputes.

EU Consumer Notice: EU consumers receive immediate access upon purchase. By purchasing, you request instant delivery and understand this affects withdrawal rights under EU law.

25.1 Eligibility for Refunds

In rare and specific circumstances, we may consider refund requests. Refunds will be evaluated on a case-by-case basis under the following conditions:

• Duplicate Purchase: If you have unintentionally purchased the same product or service twice within a 24-hour period.
• Billing Errors: If we have charged you an incorrect amount that differs from the advertised price at the time of purchase.
• Technical Access Issues: If our support team cannot resolve your access issue within 48 business hours of your first support contact. Please provide evidence (e.g., a screenshot of the error) when contacting support. This only covers genuine platform errors, not user mistakes like incorrect TradingView username or failure to follow setup instructions.

Important Notice: Refund requests based on subjective claims of indicator performance will not be honored if the buyer failed to utilize the freely available live performance demonstrations (such as YouTube streams) provided before purchase.

25.2 Refund Request Process

If you believe you qualify for a refund based on the criteria outlined above, you must submit a request by following these steps:

Contact Our Support Team:
Email: [email protected]

Provide Essential Information:

• Invoice ID
• Date of purchase
• Reason for the refund request
• Any relevant screenshots or documentation

Response Time: We aim to review and respond to your request within 1 business day.

Review Process: Each request will be carefully reviewed based on the provided information and our policy guidelines.

Decision and Processing: If a refund is approved, it will be processed to the original payment method within 5-10 business days.

25.3 Exceptions

We understand that unique situations may arise. If you have a refund request that falls outside these guidelines but believes it warrants consideration, please contact our support team. These cases will be reviewed individually.

SECTION 26 – FORCE MAJEURE

Infinity Algo will not be liable for any failure or delay in performance of our obligations under these Terms resulting from any cause beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials, a failure of public or private telecommunications networks, blockchain forks, major cryptocurrency exchange outages, or significant blockchain network congestion. We will use reasonable endeavors to mitigate any delays and will notify you within ten (10) business days of becoming aware of the force majeure event.

SECTION 27 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. We maintain an archive of all prior versions of these Terms. To request a copy of the terms that were in effect on the date of your purchase, please contact us at [email protected].

SECTION 28 – NOTICES

All legal notices or other communications required or permitted to be given to us under these Terms must be in writing and sent to [email protected]. For a notice to be effective, the subject line must clearly read "LEGAL NOTICE". We may provide notices to you at the email address associated with your account.

SECTION 29 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected]